Bayside Soapworks FAQ & Order Information: Everything You Need to Know

Ingredients and Sourcing

How can I find out what's in your products? All ingredients are listed on our product pages. If you have questions about a specific ingredient, don't hesitate to get in touch with us! We also created an extensive blog about what goes into our products.. Click here to read our Ingredients blog.
Do you or your suppliers test on animals? No. We are cruelty-free and only work with suppliers who share this commitment.
Do you offer vegan products? Yes! Our selection of vegan soaps and lotions is clearly marked in their descriptions.
Are your products organic or all-natural? Some are! Check the product description for details.

How long does it take to process my order? Orders typically process within 3 business days. Check the banner at the top of our website for the most up-to-date processing times.
How will my order ship? We offer Standard Shipping (typically UPS Ground or USPS Ground Advantage) at a flat rate below retail prices. Expedited options (USPS Priority Mail, UPS 3 Day Select, or UPS 2nd Day Air) are also available at actual carrier rates.
Do you offer refunds for overcharged shipping costs? Yes! If the shipping cost is lower than what you paid, we'll refund the difference. We never profit from shipping.
Do you ship internationally? Not currently, but we hope to in the future!

Please see our Refund Policy page for more information about refunds & returns

Updated 9/1/2025