FAQ and Order Information

Ingredients and Sourcing

  • How can I find out what's in your products? All ingredients are listed on our product pages. If you have questions about a specific ingredient, please contact us!
  • Do you or your suppliers test on animals? Absolutely not! We are cruelty-free and only work with suppliers who share this commitment.
  • Do you offer vegan products? Yes! We have a selection of vegan soaps and lotions clearly marked in their descriptions.
  • Are your products organic or all-natural? Some are! Check the product description for details.

Shipping Information

  • How long does it take to process my order? Orders typically process within 1-3 business days. Check the banner at the top of our website for the most up-to-date processing times.
  • How will my order ship? We offer Economy Shipping (typically UPS Ground or USPS Parcel Select) at a flat rate below retail prices. Expedited options (USPS Priority Mail, UPS 3 Day Select, or UPS 2nd Day Air) are also available at actual carrier rates.
  • Do you offer refunds for overcharged shipping costs? Yes! If the actual shipping cost is lower than what you paid, we'll refund the difference. We never profit from shipping.
  • Do you ship internationally? Not currently, but we hope to in the future!

Returns and Damages

  • What is your return policy? Due to the nature of our products, we cannot accept returns on bath, body, or soap items. For other merchandise, returns are accepted within 14 days of receipt. Please contact us with any questions before placing your order.
  • What if my order arrives damaged?
    • If you purchased Shipping Protection: Please see our page on Shipping Protection here.
    • If you used carrier insurance: Email us at cs@baysidesoapworks (or use our contact form) within 5 days of receipt. Please include photos of the damage. We'll assist in filing a claim and issue a replacement or refund once the claim is approved.