FAQ and Order Information

All ingredients are listed for our bath & body products. Let us know if you have any specific ingredient questions.

No, we do not test on animals and we only use suppliers that can attest to the same policies.

Some of our soap and lotions are considered vegan and are noted in the product description.

Pretty much the same here...we note in our product description if it is organic or all-natural.

Normally our order processing time is 1-3 days. We display a banner at the top of the page that shows our current processing times as well. During the hotter months of the year, unless you are local, or have Saturday delivery available, we will ship only Monday - Thursday, depending on where you are located.

We provide Economy Shipping, which is typically UPS Ground or USPS Parcel Select. These flat rates are less than the retail UPS/USPS charges We also provide expedited options using either USPS Priority Mail or UPS 3 Day Select / 2nd Day Air. These rates are provided directly by the carrier. You pay what we pay.

If our shipping charges are less than the quote you receive, you will see a refund for the amount over what we paid. We NEVER make money off our shipping charges.

At this time, we only accept and ship orders to the United States.

Due to the nature of the products we sell, we are not able to offer refunds in any bath, body, or soap product. Merchandise returns are accepted within 14 days of receipt. Please email us regarding return questions. Please be sure to ask any questions prior to placing your order. Please let us know if there are problems with your order.

If you have selected the "Route Insurance" option, please file your claim directly with Route. They will handle any refund or notify us of a replacement.

If you have carrier provided insurance, please notify us within 5 days of receiving your order (email to cs@baysidesoapworks or visit our contact us page) This time constraint is very important to file a claim with the carrier. When sending us an email, you MUST include a photo(s) of the damaged item. You will also need to keep the items and packaging in the event the carrier wishes to pick these up. Once we file the claim and receive confirmation from the carrier, we will either send a replacement or, at your request, issue a refund. This typically takes 24-48 hours. Once the refund is issued, you should see the credit in 7-10 days once the refund is processed (but typically sooner).