Frequently Asked Questions

HELPFUL INFORMATION

Answers to common questions about our products, orders, and policies.

Ingredients and Sourcing

All ingredients are listed on each product page. If you have questions about a specific ingredient, feel free to reach out — we’re happy to help.
We also publish educational content about our formulations on our blog.
👉 Read our Ingredients blog.
Do you or your suppliers test on animals? No. We are cruelty-free and only work with suppliers who share this commitment.
Do you offer vegan products? Yes. Vegan soaps and lotions are clearly identified in their product descriptions.
Are your products organic or all-natural? Some are. Please refer to individual product descriptions for specific details.

How long does it take to process my order? Orders typically process within 3 business days. Please check the announcement banner at the top of our website for the most up-to-date processing times.
How will my order ship? Orders ship via USPS or UPS, depending on destination, package size, and cost. Economy and expedited options are available at checkout.
Shipping Costs: Shipping costs are calculated at checkout based on your order total and selected delivery method. Free Economy Shipping is available on orders over $65.
Do you offer refunds for overcharged shipping costs? Yes. If the actual shipping cost is lower than what you paid, we automatically refund the difference. We never profit from shipping.
Do you ship internationally? Not at this time, but we hope to offer international shipping in the future.

Updated 12/15/2025