We have (some) answers!
How do I know what's in your bath & body products?
All ingredients are listed for our bath & body products. Let us know if you have any specific ingredient questions.
Do you or any of your suppliers test on animals?
No, we do not test on animals and we only use suppliers that can attest to the same policies.
Do you carry vegan products?
Some of our soap and lotions are considered vegan and are noted in the product description.
Ok, what about organic or all-natural?
Pretty much the same here...we note in our product description if it is organic or all-natural.
How long before my order ships?
Normally our order processing time is 1-3 days. We display a banner at the top of the page that shows our current processing times as well. During the hotter months of the year, unless you are local, or have Saturday delivery available, we will ship only Monday - Thursday, depending on where you are located. We will typically send heat sensitive orders via USPS Priority Mail.
How will you ship my order?
We utilize both the USPS via Priority Mail as well as UPS. You are provided a tracking number when your order ships.
How much is shipping?
We charge a flat rate of $4 per order. Orders that total over $30 are shipped free.
Do you ship internationally?
At this time, we only accept and ship orders to the United States.
What is your return policy?
Due to the nature of the products we sell, we are not able to offer refunds. Please be sure to ask any questions prior to placing your order. Please let us know if there are problems with your order.
What do I do if something arrives damaged or broken?
Please notify us within 5 days of receiving your order (email to cs@baysidesoapworks or visit our contact us page) This time constraint is very important to file a claim with the carrier. When sending us an email, you MUST include a photo(s) of the damaged item. You will also need to keep the items and packaging in the event the carrier wishes to pick these up. Once we file the claim and receive confirmation from the carrier, we will either send a replacement or, at your request, issue a refund. This typically takes 24-48 hours. Once the refund is issued, you should see the credit in 7-10 days once the refund is processed (but typically sooner).